Shipping FAQ

If you experience any difficulty during the checkout process, be sure to

1. ensure your shipping address conforms to the alcohol shipping laws with which we must comply
2. verify your billing address information matches what your credit card has on file
3. if you have an account, log in using the email you used when you joined our mailing list
4. review the information in your account profile and check that all your personal details are accurate and complete, including billing and shipping address, telephone number, preferred payment method and your account password

If you still need help, please reach out to our customer service team via email at friendsandfamily@tweglobal.com and they will assist.

In some rare cases, your order receipt may show different discount rates on products than your website shopping cart did. This can happen when our system is calculating your products discounts, but does not change your total or the amount a credit card is charged. The total amount charged to your credit card reflects the order total displayed in your final shopping cart. If you believe that your receipt reflects an incorrect amount or that you were charged incorrectly, please contact our customer service telephone line and reference the coupon code used while shopping.

Eliminate heat stress - for you and your wine! Choose Temperature Control Shipping at check out and ensure your wine arrives in perfect condition. To ensure the quality of your wine upon arrival, we strongly recommend selecting temperature controlled shipping, especially during warmer or colder months. If you choose to decline this option, please note that we cannot be held responsible for any damage caused by extreme temperatures during transit.

Fast facts about temperature controlled shipping:

1. Orders placed online before 12pm PST on Tuesdays will be picked up by a temperature controlled truck that Friday. After the cutoff, your order will be held to ship the following Friday.
2. You will receive an email with your tracking number once the label has been created.
3. Your wine will travel in luxury to the nearest Hub city with temperature controlled precision.
4. When it arrives at the Hub city, your tracking information will be scanned by the carrier and updated in their system. At this point, you can use your tracking number to follow your package.
5. From your local hub it will be delivered by your preferred carrier via ground services, usually within a day or two after it arrives at the hub. Most shipments arrive on the Wednesday or Thursday following the Friday shipment..
6. Temperature Control Shipping is available to all states we can normally ship to EXCEPT for AK, AZ, CA, CO, HI, ID, KS, MT, ND, NE, NM, NV, OR, and WA.

YES, we always recommend shipping to a business address as there is typically someone there to receive packages. In addition, orders to business addresses tend to be delivered earlier in the day.

Due to limited space, we cannot hold wines nor allow for future ship dates. All orders are shipped within 3 business days of purchase.

Yes, although most of our customers prefer to purchase by the case, you can also make smaller purchases. Please remember that it is usually more cost-effective to purchase in case quantities.

Yes. We can ship wine to those states, with some limitations. Please choose from the relevant shipping options at checkout.

At this time, we ship only to US addresses as we are not permitted to export wines directly to Canada.

You will receive an order confirmation email for any completed order and inventory will be reserved immediately. In some cases, your order may be above the quantity limits set by your ship-to state and our Customer Service team will assist you to get as much as legally possible to you. You will only be charged for wines that are shipped.

No, at this time we are not able to fulfill online orders at the winery. If you are in the vicinity, we encourage you to plan a visit and purchase there.

Hold at location is only offered by FedEx at this time. You can select this option at checkout.

Please send us a message via our contact us page, including a message about ordering wines. If you place an order and there is a compliance issue, our Customer Service team will reach out to you for resolution. 

No, we cannot specify delivery times. You will receive a shipment confirmation email when your wines are shipped which will include tracking information.

No, orders ship only as complete orders (not partial orders). If you would like one order shipped to multiple addresses, the order will need to be broken into multiple orders to satisfy multiple delivery addresses.

We offer multiple shipping options. Please refer to the dropdown at checkout for carrier options and pricing information.

Unfortunately, no. USPS does not allow alcohol to be shipped or received, and will not receive a package from another carrier, like UPS or FedEx, to your P.O. Box. We recommend looking at our Hold at Location options if you cannot receive at home or at an alternative business address.

All wines must be received by an adult who is 21 years of age or older. If no one is available at your home address to receive your shipments, please ship your order to your office or another location where someone will be present. If, after three delivery attempts, your wine is returned to us, you can request that your order be shipped to a different address. Additional shipping fees will be charged to your credit card.